General Purpose:
Plans and performs technical activities to service the customer independently directly or through customer interface.
Plans and performs technical activities to service the customer independently directly or through customer interface.
Main Responsibility Area:
Plans and executes technical tasks according to given tasks, along with existing processes and instructions. Works with the responsibility of responding to customer problems directly or through internal customer interface. Solves technical problems.
Plans and executes technical tasks according to given tasks, along with existing processes and instructions. Works with the responsibility of responding to customer problems directly or through internal customer interface. Solves technical problems.
Position Description :
Operation and maintenance of NSN Rel. 4 CS Core networks, Main Network Elements supported:
Operation and maintenance of NSN Rel. 4 CS Core networks, Main Network Elements supported:
- MSC Server ( M15 release) & MSC Server ATCA ( M16)
- MGW (U5 ) & MGW ATCA
- CDS (M15)
- STP ( Ex Siemens)
Responsibilities:
- Release 4 NSN CS Core Network Elements operations
- STP ( EX-Siemens ) - Operations & Maintenance
- Managing Core operations KPIs
- Resolution of trouble tickets raised by NOC / Customer / other SLM Teams
- Escalation of complex faults to the next level for support
- Liaison with other SLM team to resolve faults / technical issues
- Detailed analysis of core Performance Data for faults
- Supporting Core optimization team.
- Actively participate in CS core equipment acceptance test for handover between delivery and MS/ Customer
- Signaling traces (protocol analyzer) analysis to resolve faults
- Daily / weekly routine maintenance checks and operations
DELIVERABLES / PERFORMANCE MEASURES (Goals and targets to be achieved, reporting etc.):
- Core NE’s downtimes decreased, meeting SLAs Roaming operations
- Expansion on A interface / POI ( new or existing)
- Rehoming POIs / BSC’s / RNC’s
- Integration of new BSCs / RNCs
- Backup (Fall back / charging files) internal & external media as per process.
- Routing & numbering plan definition and changes
- Circuit group management / Signaling links creation management and modifications / Digit analysis etc
Desired Skills and Experience
- 1 year or less experience
- Experience in communicating with different groups/teams.
- Ability to adapt to work in a multicultural environment
- Analytical and conceptual thinking, problem solving ability
- Collaboration skills
- End user / Customer service orientation
- Integrity and credibility.
- Good communication skills
- Self motivated and ability to motivate other
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